Frequently Asked Questions
General Questions
We provide compassionate, mobile pet care services including:
- Home Euthanasia (in partnership with licensed veterinarians)
- Pet Hospice Services
Deceased Pet pickup (Communal Cremation Services- no ashes back)
After Life Care (Private Cremation Services)
Pet Transport
Airport Pickups & Drop-offs
Emergency Transport (small to medium pets)
A: No, we do not have our own facility. We provide transportation services and work with trusted partners for cremation and other after-life services as needed.
We serve the Las Vegas area and surrounding communities. If you’re unsure whether you’re within our service range, please contact us directly.
We operate on an on-call basis to accommodate urgent and scheduled services. Availability may vary depending on demand and service type.
We offer same-day and urgent pickups whenever possible. Timing depends on availability and location.
In Home Euthanasia
- Home euthanasia allows your pet to pass peacefully in a familiar, comfortable environment surrounded by loved ones. This option helps reduce stress, fear, and anxiety that can come with visiting a clinic.
- A licensed veterinarian comes to your home to perform the procedure in a peaceful, familiar environment.
Our process is designed to be gentle, respectful, and unrushed:
Arrival & introductions
Discussion of your pet’s condition and your wishes
Placement of an intravenous catheter (this is done first)
Sedation is administered to help your pet fall into a deep, relaxed sleep
Once fully sedated, the final medication is administered
Your pet passes peacefully and without pain
We allow as much time as needed for goodbyes before and after.
Yes. We encourage families to be present if they feel comfortable.
No. The process is designed to be completely pain-free. Your pet will fall asleep before the final medication is given.
Most appointments take 30–60 minutes, but we never rush. You will have time to say goodbye at your own pace.
Yes. We encourage family members, including children (if appropriate), to be present if they wish.
Choose a comfortable location (bed, blanket, favorite resting spot)
Dim lighting and create a calm atmosphere if desired
Have any special items nearby (toys, blankets, etc.)
Consider who you want present
You have a few options:
We can transport your pet for cremation (communal or private)
You may choose to make your own arrangements
We handle your pet with dignity and care at all times.
Some natural reflexes (like small breaths or muscle movement) may occur. This is normal and not a sign of pain.
Yes. We are experienced in handling difficult situations and may use additional sedation to ensure a peaceful process.
After-Life Care (Cremation Services)
A: If your pet passes away at home, contact us immediately at 702-800-0554. We will assist with the respectful removal of your pet’s body and discuss your options for after-life services, including cremation.
A: We work with trusted cremation partners to provide this service. Once you contact us, we will handle the coordination and ensure your pet is treated with dignity and respect throughout the process.
Communal Cremation / Deceased Pet Pickup: Pets are cremated together; ashes are not returned
Private Cremation / After Life Care: Your pet is cremated individually and ashes are returned to you
Typically within 7–14 days, depending on processing times.
Yes, we offer a selection of urns and memorial keepsakes.
Decased Pet Pickup
This service provides respectful transportation of your pet after they have passed, from your home or veterinary clinic to our care or directly to the crematorium.
Place your pet in a cool, quiet area
Lay them on a blanket or towel
You may gently wrap them if desired
Contact us as soon as possible
Your pet is carefully and respectfully placed on a stretcher or in a soft wrap
We treat every pet as if they were our own
Professional handling at all times
Absolutely. We encourage you to take the time you need before we arrive.
Your pet is transported to:
- Directly to the crematorium
Yes, we coordinate directly with clinics and pet parents for seamless transfer.
Pet Transport
A: We currently serve only the Las Vegas Valley area for the moment.
A: We handle all pets with the utmost care, ensuring their safety and comfort throughout the journey. Our vehicles are equipped with necessary safety measures and supplies to ensure a stress-free experience for your pet.
Our host is also certified in Canine/Feline CPR first aid.
A: Yes, we provide emergency pet transport, specifically for pets needing oxygen during transit (smaller sized pets only, using a smaller oxygen crate chamber) and transport for pets with viral diseases that spread (e.g., Parvo).
A: Yes, we can transport pets to and from veterinary appointments. Please provide us with the details, and we will arrange the transportation accordingly.
Scheduling and Payments
You can book in two ways:
Directly through our website
By calling us at (702) 800-0554
or email us at help@twobytwopetsupport.com
All bookings are invoiced via Square through our website or manually charged.
Payment is required prior to or at the time of service.
A: We accept various payment methods, including credit/debit cards and online payments.
Yes.
FULL Payment is required prior to or at the time of service.