Frequently Asked Questions
General Questions
A: We offer professional pet transportation and after-life care services. This includes the safe transport of pets to various locations, and assistance with after-life services, such as the removal of deceased pets’ bodies and arranging for cremation and the return of cremated remains if the client chooses.
A: No, we do not have our own facility. We provide transportation services and work with trusted partners for cremation and other after-life services as needed.
Pet Transport
A: We currently serve only the Las Vegas Valley area for the moment.
A: We handle all pets with the utmost care, ensuring their safety and comfort throughout the journey. Our vehicles are equipped with necessary safety measures and supplies to ensure a stress-free experience for your pet.
Our host is also certified in Canine/Feline CPR first aid.
A: Yes, we provide emergency pet transport, specifically for pets needing oxygen during transit (smaller sized pets only, using a smaller oxygen crate chamber) and transport for pets with viral diseases that spread (e.g., Parvo).
A: Yes, we can transport pets to and from veterinary appointments. Please provide us with the details, and we will arrange the transportation accordingly.
After-Life Services
A: If your pet passes away at home, contact us immediately at 702-800-0554. We will assist with the respectful removal of your pet’s body and discuss your options for after-life services, including cremation.
A: We work with trusted cremation partners to provide this service. Once you contact us, we will handle the coordination and ensure your pet is treated with dignity and respect throughout the process.
A: Yes, if you choose cremation, we will ensure that your pet’s ashes are returned to you. We will discuss your preferences and make the necessary arrangements.
Scheduling and Payments
A: The best way to schedule a service is through our website, where you can enter all the necessary information. You can also contact us via phone at 702-800-0554 or email us at help@twobytwopetsupport.com
A: Our rates vary depending on the specific service and location. Please contact us directly for a detailed quote.
A: We accept various payment methods, including credit/debit cards and online payments. Payment details will be discussed at the time of booking.
Other Questions
A: We are committed to accommodating special requests and providing additional assistance whenever possible. Please discuss your needs with us, and we will do our best to assist you.
A: You can contact us via phone at (702)800-0554 or email at help@twobytwopetsupport.com. We are a 24-hour service, closed on Sundays. Please note that while we are available 24 hours, our phone system for calls cuts out at 10 pm. We can still receive text messages and emails after this time.