About our Pre Charged Support service:
We understand that the final days and moments with a beloved pet can become overwhelming. Emotions run high, and decisions often need to be made quickly. Planning ahead while you are clear-headed can be a true gift—to yourself and to your pet.
Our Pre-Charged Support services allow you to make end-of-life arrangements in advance, so when the time comes, you can focus fully on love, comfort, and presence.
Services that can be prearranged include:
* Hospice care
* In-home euthanasia
* End-of-life support
* After-life care services
Pre-Charged Support includes transparent, set pricing and provides the added benefit of waiving holiday, after-hours, and same-day service fees.
Pre-Charged Support is defined as services selected and purchased at least 72 hours prior to the scheduled service date.
Planning ahead does not make the moment easier—but it does make it gentler. We are here to support you every step of the way.
Frequently Asked Questions
How long after securing Pre-Charged Support can services be used?
Services secured through our Pre-Charged Support program may be utilized after 72 hours from the time of purchase.
What happens if I am not able to use the pre-purchased services?
If services are not rendered and you request a refund, all funds will be returned with the exception of administrative and merchant processing fees.
We understand that circumstances can change, and our goal is to remain fair and transparent while covering the basic costs associated with processing and managing the transaction.
What happens if I need services before the 72-hour period has passed?
If services are required prior to the 72-hour window, the amount you have pre-paid will be credited toward the applicable standard service fees at the time services are rendered.
If I purchase services and later need to change my selection, can I do so?
Yes. If you have pre-selected services and circumstances require an adjustment — such as changing from euthanasia to end-of-life support — modifications are permitted.
Any fees that have been prepaid will be applied toward the updated services selected.
