Terms of Use
Welcome to TwoByTwoPetSupport.com. By using our website and services, you agree to comply with the following terms and conditions. Please read them carefully.
1. General Terms:
– Two by Two Pet Support provides transport services for pets. All services offered are strictly for transportation purposes and do not include medical transport.
– The company will maintain a high level of professionalism at all times. However, Two by Two Pet Support is not liable for any actions taken by the pets while in our care.
– Pets must be easily accessible for transport; we do not assume liability for difficulties in accessing pets.
– Two by Two Pet Support is fully insured and bonded.
2. Payment and Cancellation Policy:
– All sales are final, and all services must be paid in full in advance.
– A 100% cancellation fee will be applied if a scheduled service is canceled with less than a two-hour notice.
– A 50% cancellation fee will be applied if a scheduled service is canceled with greater than a two-hour notice.
3. Liability:
– The company is not responsible for any pet’s death during transport unless it is due to gross negligence by our personnel.
– Two by Two Pet Support takes no responsibility for the negligence or misconduct of third parties. However, we will advocate for our clients to the best of our ability if issues arise.
4. Emergency Services:
– Emergency services are defined as transports that require the use of oxygen or isolated transport due to the pet’s behavior or a communicable disease that necessitates additional vehicle sanitation.
– The use of an oxygen chamber is available upon request and at the discretion of the client.
5. Round Trip Definition:
– A round trip is defined as transport to and from the same location on the same day.
6. After Life Transport:
– After Life Transport involves the removal of a deceased pet without the return of remains (ashes).
– Cremation services are provided by WestCoast Crematorium, a third-party vendor. Two by Two Pet Support coordinates these services on behalf of the client and ensures the return of remains to the desired location.
– Two by Two Pet Support assumes no responsibility for third-party negligence or misconduct.
7. Changes to Terms of Use:
– Two by Two Pet Support reserves the right to modify or update these Terms of Use at any time. Changes will be posted on this website and will be effective immediately upon posting.
By using this website or booking our services, you acknowledge that you have read, understood, and agree to these terms. If you have any questions, please contact us at Help@twobytwosupport.com